Devoluciones con franqueo pagado en 30 días

Política de cancelación de pedidos

1. Condiciones de cancelación del pedido

ziviacasa (en adelante, “nosotros”) permite solicitar la cancelación de pedidos realizados en nuestra tienda en línea conforme a las siguientes condiciones:

• Los pedidos realizados dentro de las 48 horas posteriores a la compra y que aún no hayan sido enviados podrán solicitarse para cancelación directa.

• Si han pasado más de 48 horas desde la realización del pedido o el pedido ya ha sido enviado, no será posible cancelarlo directamente. En este caso, el cliente podrá esperar a recibir el pedido y, después, contactar con nosotros para solicitar una devolución y reembolso.

2. Proceso de cancelación del pedido

• El cliente deberá contactar con nuestro equipo de atención al cliente por correo electrónico o teléfono para solicitar la cancelación del pedido.

• En la solicitud, el cliente deberá proporcionar el número de pedido, el comprobante de pago y cualquier otra información necesaria para identificar correctamente la compra.

• Nuestro equipo de atención al cliente revisará la solicitud lo antes posible.

• Si la cancelación es aprobada, informaremos al cliente mediante los datos de contacto facilitados y procederemos a organizar el reembolso correspondiente.

• Si el pedido no cumple las condiciones de cancelación directa, informaremos al cliente de que no será posible cancelarlo directamente. En ese caso, el cliente podrá esperar a recibir el pedido y, después, solicitar una devolución y reembolso.

3. Proceso de reembolso

• Una vez aprobada la cancelación del pedido, iniciaremos el reembolso en un plazo de 1 a 3 días laborables.

• El reembolso se realizará a la misma tarjeta utilizada en el pago original, incluyendo Visa, MasterCard, Discover, Diners Club o JCB.

• El tiempo exacto de abono en la cuenta del cliente puede variar según el banco o la entidad emisora de la tarjeta.

• Si por motivos técnicos relacionados con la tarjeta o la entidad de pago no fuera posible completar el reembolso mediante el mismo método de pago, contactaremos con el cliente para revisar una solución adecuada.

• Para más información sobre devoluciones y reembolsos, el cliente puede consultar nuestra Política de devoluciones, cambios y reembolsos.

4. Contacto

Dirección de contacto: 20-8-201 OYAMAHIGASHICHO, ITABASHI-KU, TOKIO 173-0014, JAPÓN

Teléfono de atención al cliente: +81 (808) 916 73 80

Correo electrónico de atención al cliente: supplychain@ziviacasa.com

Horario de atención en línea: de lunes a viernes, de 9:00 a 12:00 y de 14:00 a 18:00, hora central europea.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

Comfortable & Stylish Shoes for Men and Women

Comfortable & Stylish Shoes for Men and Women
Whether you're shopping for men's shoes or women's shoes, comfortable stylish shoes that keep up with the current style trends should be a priority. What if you could have all that, plus plantar fasciitis shoes and heel pain shoes designed with supportive arch support technology to relieve aching feet? At StrideOn, every pair is crafted with high-quality, breathable materials like durable leather and soft suede, so you can enjoy all-day comfort without sacrificing style. With StrideOn, you never have to choose between looking stylish and feeling supported; every step is designed for comfort that lasts. Read more...
Comfortable & Stylish Shoes for Men and Women
Whether you're shopping for men's shoes or women's shoes, comfortable stylish shoes that keep up with the current style trends should be a priority. What if you could have all that, plus plantar fasciitis shoes and heel pain shoes designed with supportive arch support technology to relieve aching feet? At StrideOn, every pair is crafted with high-quality, breathable materials like durable leather and soft suede, so you can enjoy all-day comfort without sacrificing style. With StrideOn, you never have to choose between looking stylish and feeling supported; every step is designed for comfort that lasts. Read more...

Información de uso

Información legal

Contáctanos

Seguimiento del pedido
Dirección de contacto: 20-8-201 OYAMAHIGASHICHO, ITABASHI-KU, TOKIO 173-0014, JAPÓN
Teléfono de atención al cliente: +81 (808) 916 73 80
Correo electrónico de atención al cliente: supplychain@ziviacasa.com
Horario de atención en línea: de lunes a viernes, de 9:00 a 12:00 y de 14:00 a 18:00, hora central europea.

Carrito

Cargando